Gestão de processos de negócios como estratégia de melhoria na gestão do núcleo de inovação tecnológica do Instituto Federal da Bahia

Abstract

The creation of a Technological Innovation Center (NIT) in a Scientific, Technological and (ICT) Institution aims to support innovation and the management of innovation initiatives, in accordance with Federal Law 10,973/2004. The present researc h aimed to analyze the application of Business Process Management (BPM) in innovation management at the Technological Innovation Center of the Federal Institute of Bahia, focusing on the Intellectual Property Process, Software and Patents. To this end, a case study was carried out at IFBA's NIT, demonstrating whether BPM can be used in public management and whether it optimizes innovation processes, retrieving the main process records from recent semesters as a reference to establish comparisons, with the implementation of BPM to evaluate their respective execution/completion times, as well as other variables that can influence the decision-making process. It was an applied research with support and analysis of the implementation of BPM in the main activities developed by NIT/DINOV-IFBA, as well as with regard to the measurement of time, considering the before, during and after its application. Finally, bibliographical and documentary research and data collection for the case study were carried out. The resea rch was developed with the purpose of detailing the processes of innovation and time measurement, in addition to preparing articles and teaching material as support for the implementation of BPM at NIT/DINOV -IFBA. The innovative culture promoted by the Technological Innovation Center (NIT) is a source of improving processes and organizational indicators, and BPM facilitates the execution of activities, automating procedures and distributing the workload between activities that add value to the business. Based on the research carried out, it can be concluded that the application of BPM can bring positive impacts to the development of the Technological Innovation Center (NIT) of the Federal Institute of Bahia (IFBA). The analysis of the processes carried out by NIT/DINOV and the application of the business process management tool, BPMN, made it possible to identify process improvements, such as greater efficiencies, transmission and transparency in innovation management.