Uma proposta de chatbot para apoiar a comunicação entre os setores e estudantes do IFBA - Campus Seabra

Abstract

This research aims to present a chatbot proposal to help communication between the sectors of the Federal Institute of Bahia - Campus Seabra and students entering the institution. The work arose as a result of the large volume of important institutional procedures in the academic trajectory of the student and the need for full communication between sectors of the campus and the students. Even if the institution always seeks to improve this communication, its processes are numerous and automation would facilitate the availability and search for information. Bibliographic research was carried out in order to base the research, a questionnaire was applied to students through an electronic form, and interviews were carried out with sectors of the campus. From the interviews, information was obtained about internal processes that served as the basis for the creation of BPMN diagrams and screen prototypes of a chatbot. The result of the research pointed out that students feel some difficulty in obtaining internal information on the campus and a chatbot would be a good alternative to minimize this problem.